The below info are best ESTIMATES. We are doing our very best to be transparent and keep you updated on what we are working through. To our dismay, we do not have the luxury to call each customer individually to discuss each update. We absolutely wish we could, but we simply don’t have the manpower. We are focusing our energy on production efficiency and getting the work completed. Please check back to the website periodically for updates.
Please note: “Production Time” does not include shipping time.
Things are moving right along as swiftly as can be expected based on extreme order volumes at this time. See our parent company, Smoky Lake, for a more detailed explanation about Lead Times.
|PAN TYPE||PRODUCTION LEAD TIME|
|Flat / Divided Pans||Pans 2×4 or SMALLER: We are mostly caught up with existing orders. Estimating 1 – 3 weeks for new orders of most sizes. We are working on new batches quite regularly and then these typically ship via ground unless they are part of a larger freight order.|
Pans LARGER than 2×4: Fulfillment dates are largely dictated by our white glove carrier freight schedules.
|Raised Flue and Drop Flue Pan Sets||Order Placed Prior to October: Everything is on track to be out the door before Christmas.|
New Orders Placed Today:
I’m sorry we can no longer offer timing guarantees for the 2022 season. However, please note that pick up vs delivery may influence your lead time as follows:
• If you are able to PICK UP at our Hilbert headquarters, we’ll do our very best to have your pan set ready for pick up within February.
• Deliveries within Wisconsin and Minnesota: We cannot guarantee that this will be ready in time for the 2022 season, BUT we will absolutely try! Timing of delivery will be influenced by our white glove carriers’ upcoming routes (TBD). Order NOW to lock in best pricing (minimum 20% deposit required) and reserve your place.
• For all other delivery locations, it is recommended to order now to lock in best pricing (minimum 20% deposit required) and reserve your place in the queue. We will craft/delivery your pan set after this season.
|Auto Draw Off Systems||Running out of Simplicities FAST! Available only from SmokyLakeMaple.com at this time.|
|Sight Glasses||In Stock!|
|Feed Pans||More are coming through production each week.|
|STYLE||PRODUCTION LEAD TIME|
|Filter/Finisher/ Bottlers||Existing Orders: We are mostly caught up on single orders. If your bottler was part of a larger freight-sized order, it will ship at the same time as the rest of your order.|
New Orders Placed Today: Turn around time is currently very good, approx 2 weeks. If your bottler is part of a larger freight-sized order, it will ship at the same time as the rest of your order.
Turn around time very good! Currently we are looking at 1 – 2 weeks.
Due to high order volume at this time, we stopped accepting custom orders on July 19, 2021. Please contact us after the maple season and we’ll be happy to assist at that time. We will be doing everything in our power to fulfill existing custom orders before the season.